We do not have a set Minimum order

Customers will be charged freight based on actual prices from our freight company.

Please always read the attached order information carefully and inform us if any errors occur.

We wish to be contacted for temporary changes of shipping addresses, special requests or updates of customer information.

We reserve for any final sales, printing errors and differences in designs such as color, dimensions or weight.
Items that are pre washed, show approximate measurements. because of possible shrinkage in our wash process.

We do not offer "own label" production and will not allow any changes of Aquavireo's products.

 Prices and currency

Our prices apply from year to year. Under extreme changes in exchange rates and / or prices for raw materials, we reserve the right to adjust our prices.

Return of order - Right of withdrawal

  For return of goods, please contact customer service at info@aquavireo.se within 8 days of receipt of the goods.

Return of a product is at the customer's expense if no mistake has been made by us at Aquavireo. Goods must be returned to Aquavireo within 14 days from receipt of the goods. The goods must be in their original condition, are  unused and in undamaged condition.

Complaint or defective product

Complaints (no transport damage) must be reported within 8 days of receipt of the goods. Photo evidence required

Transport damage

If your items are damaged during transport it is very important that you check the shipment immediately. If the package is damaged or opened, you must ask the driver to make a note on the waybill and then contact us immediately. Photo evidence required

If you do not leave a remark, you can not get a replacement for your damaged / stolen goods.

Force majeure

aquavireo ab are released from the consequences of failure to fulfil certain obligations according to this agreement, if the failure is the result of exonerating circumstances as stated below and the circumstances prevent, impede or delay fulfilment.

Exonerating circumstances include government action or omission, new or amended legislation, labour conflict, embargo, fire, flood, sabotage or large-scale accidents.

Force majeure includes regulatory decisions that negatively affect the market and products, such as decisions regarding warning texts, sales bans etc. or an abnormal decline in the market.

Privacy Policy, GDPR, and Personal Data Management.

Aquavireo AB (556854-8464), with the brand name Aquavireo, is a interior wholesaler with its registered office in Sweden. We take your personal integrity  seriously and this text addresses all our registered companies we work with. We comply with the Data Protection Regulation (DGPR, General Data Protection Regulation, 2016/679 / EU)

Use of information and purpose

We use the information you provide us to keep an updated customer register in both our internal system and our webshop system.

The purpose of the registered information is to send out newsletters, ensure delivery to the correct address, to contact you as a buyer, billing and general customer service to provide you with the help you need.

Disclosure to third parties

Our servers are located in Sweden and information is not disclosed to any third party except for the following exceptions:

We will only provide the shipping company's phone number for the delivery of goods or if requested to ensure delivery.

Information Protection

When you are logged in on to our website and shopping in our webshop, the web page is encrypted with SSL. Only our employees who will perform a specific job (reservation of delivery, customer service, order handling or billing) have access to personally identifiable information from us.

Removal of data

Anyone registered has the right to access their data and, if requested, have the data moved or deleted. If you wish to get any information deleted, please contact us via the contact details below.

Consent

By initiating a cooperation with us or contacting us via our contact form on our website, you agree to our privacy policy.

Contact

For questions regarding data protection issues, please contact us at info@aquavireo.se.